# TERMS OF SERVICE
**Last Updated:** January 11, 2026
**Effective Date:** January 11, 2026
**Jurisdiction:** Czech Republic (Czech Civil Code Act No. 89/2012 Coll.)
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## 1. WHAT IS SIRENDUM
SirenDM is a Software-as-a-Service (SaaS) platform providing AI-powered Telegram automation tools, including intelligent chat agents, secure media delivery, contact management, and marketing automation features.
**Important**: SirenDM is a platform tool only. We provide technology infrastructure for Telegram messaging, media storage, and analytics. We do not:
- Process, aggregate, or facilitate payments between you and your customers.
- Hold, track, or distribute earnings or revenue.
- Act as a payment intermediary or processor.
- Host customer-facing content on our servers beyond temporary message routing.
All customer transactions, payments, and content monetization occur directly between you and your customers via your own Telegram bot, channel, or payment system. You retain full control and responsibility for all customer interactions and transactions.
---
## 2. ELIGIBILITY & RESPONSIBILITY
**Age & Legal Capacity**
You must be at least 18 years old and legally able to enter into binding contracts in your jurisdiction.
**Account Responsibility**
You are solely responsible for:
- All activity on your account and API keys.
- All content you upload, create, or instruct the AI to generate.
- All messages, communications, and customer interactions conducted via bots or channels using SirenDM tools.
- Compliance with Telegram's Terms of Service and all applicable laws.
- Obtaining necessary consents from individuals depicted in content.
**AI Agent Accountability**
You understand that SirenDM provides AI automation tools to enhance your messaging workflow. All outputs, decisions, promises, commitments, pricing, and customer-facing content generated by or transmitted through AI agents remain your responsibility. You cannot disclaim liability by attributing actions to "the AI"—you are the operator of the bot and responsible for all customer-facing content and commitments it makes.
**Agency/Representation**
If you represent other individuals (models, performers, team members), you certify that:
- You have written, informed consent from each person represented.
- Each person is at least 18 years old (21+ where required by local law).
- You are authorized to manage their accounts and content.
- You are liable for all content and commitments made on their behalf.
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## 3. CONTENT OWNERSHIP & LICENSE
**Your Ownership**
You own all original content you upload, create, or store via SirenDM (including photos, videos, text, audio, and AI-generated variations).
**License to SirenDM**
By uploading content, you grant SirenDM a worldwide, non-exclusive, royalty-free license to:
- Store, host, and process your content on secure servers.
- Transmit content through AI systems for message generation, analytics, and moderation.
- Create temporary caches for performance optimization.
- Analyze content to detect abuse, spam, or policy violations.
This license is limited to providing the SirenDM service and does not include rights to use your content for marketing, resale, or redistribution without your explicit written consent.
**Your Representations**
You represent and warrant that:
- You own or have lawful rights to all uploaded content.
- You have written consent from all individuals depicted in content to upload and use that content via SirenDM.
- Your content does not infringe third-party intellectual property rights.
- You comply with all laws governing your content, including content rating laws, performer age verification laws (18 U.S.C. § 2257 where applicable), and data protection regulations.
**Customer Licenses**
Customers who purchase or receive your content via Telegram obtain only a limited, personal, non-transferable license to view that content. They may not redistribute, commercially exploit, or sublicense your content.
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## 4. PROHIBITED CONTENT & CONDUCT
SirenDM immediately suspends or terminates accounts for:
**Child Safety**
- Any content depicting, sexualizing, or exploiting minors (real, fictional, simulated, or AI-generated).
- CSAM (Child Sexual Abuse Material) or related content.
**Illegal Activity**
- Human trafficking, sexual exploitation, forced labor.
- Weapons, explosives, or materials for illegal weapons manufacture.
- Illegal drugs, controlled substances, or unlicensed pharmaceuticals.
- Fraud, money laundering, sanctions evasion, financial crimes.
- Hacking, malware distribution, unauthorized access.
**Harmful Content**
- Non-consensual intimate imagery ("revenge porn"), deepfakes without consent, hidden camera footage.
- Content promoting violence, terrorism, or self-harm.
- Harassment, hate speech, doxxing, threats.
- Graphic violence or gore.
**Platform Abuse**
- Spam, unsolicited mass messaging, phishing.
- Impersonation or brand misrepresentation.
- Violation of Telegram's Terms of Service or platform policies.
- Unauthorized access to accounts or bots.
**Intellectual Property**
- Infringement of copyright, trademark, or other third-party rights.
- Unauthorized use of another's name, image, or likeness.
**Violations Trigger**:
- Immediate account suspension and content removal.
- Potential reporting to Telegram and law enforcement.
- Permanent account termination.
- Forfeiture of any accrued service credits.
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## 5. COMPLIANCE OBLIGATIONS
**Telegram Terms**
You certify that your use of SirenDM complies with Telegram's Terms of Service, including anti-spam policies, bot API rules, and content guidelines.
**Age & Performer Verification** *(where applicable)*
If your content features other individuals:
- You warrant that each performer is at least 18 years old (21+ where required).
- You maintain government-issued photo ID verification for each performer.
- If subject to 18 U.S.C. § 2257 (US producers of adult content), you comply with all record-keeping and reporting requirements and maintain documentation for at least 5 years.
- You make such records available to authorized law enforcement upon legal demand.
**Data Protection & Privacy**
- You comply with GDPR (EU), CCPA (US), and all applicable data protection laws when handling customer data via SirenDM.
- You obtain necessary consents before collecting or processing personal data.
- You maintain appropriate security measures for stored data.
**Anti-Money Laundering (AML) & Know Your Customer (KYC)**
- You certify that your use of SirenDM is for lawful business purposes only.
- You will not use SirenDM to facilitate money laundering, sanctions evasion, or other financial crimes.
- If your account generates significant transaction volume or raises risk flags, you agree to provide identity verification, proof of address, and source-of-funds documentation upon request.
---
## 6. PLATFORM FEES & BILLING
**Pricing**
Current pricing is published at sirendm.app/pricing and may change with 30 days' written notice. Changes take effect for renewals after the notice period.
**Subscription Billing**
You agree to be charged a monthly or annual subscription fee according to your selected plan:
- **Starter**: €39/month (monthly) or €390/year (annual, 17% discount).
- **Pro**: €289/month (monthly) or €2,890/year (annual, 17% discount).
Billing occurs automatically via Stripe on the same day each month/year. You may cancel anytime; cancellation is effective at the end of your current billing cycle.
**No Revenue Share, No Payment Processing**
SirenDM does not:
- Take a percentage of your customer transactions.
- Hold, process, or distribute customer payments.
- Deduct transaction fees from customer revenue.
- Provide payment processor services.
You are responsible for all customer payments, billing, and refunds via your own Telegram bot, payment gateway, or processor.
**What's Included**
Your subscription includes:
- Unlimited Telegram contacts and message storage.
- AI chat automation powered by language models.
- Secure media upload and delivery.
- CRM analytics and campaign scheduling.
- Access to SirenDM APIs and dashboard.
- Email support (7 business days response time).
**Overage & Additional Services**
- Custom AI fine-tuning, dedicated support, or enhanced features are available by written agreement and priced separately.
- We may impose reasonable rate limits (e.g., 100 API calls/second) to protect platform stability.
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## 7. TAX OBLIGATIONS
**Your Responsibility**
You are solely responsible for determining your tax obligations based on:
- Your jurisdiction of residence or business operation.
- The nature of your use of SirenDM.
- Any income or revenue you generate via customers.
- Applicable VAT, GST, income tax, sales tax, and other obligations.
**Our Responsibilities**
SirenDM operates as a Czech OSVČ (sole proprietor) and complies with Czech tax law. We:
- Maintain records of subscription fees paid by customers.
- Issue monthly invoices showing fees charged.
- May request tax ID, identity verification, or W-9/W-8BEN forms if you are a US person or high-volume customer.
- May issue Form 1099-K or EU DAC7 reports if required by law.
- Do not provide tax advice; consult your own tax professional.
---
## 8. DISPUTES, REFUNDS & CUSTOMER ISSUES
**Your Responsibility**
You are responsible for all disputes with your customers regarding content quality, delivery, pricing, refunds, and service complaints. SirenDM is not a party to customer disputes.
**Subscription Refunds**
SirenDM subscription fees are generally non-refundable. However, if you report a service outage or critical bug within 7 days of billing, we may issue a prorated credit for affected days.
**Platform Service Issues**
If SirenDM experiences downtime, data loss, or service degradation affecting your account:
- Report to support@sirendm.app with details and evidence.
- We will investigate and, if SirenDM is liable, issue a credit toward future fees (not a cash refund).
- Maximum credit: amount of fees paid in the 3 months preceding the incident.
**Customer Refunds via Telegram**
If a customer disputes a transaction conducted via your Telegram bot:
- You handle the dispute and refund directly with the customer via your bot or payment system.
- SirenDM provides no mediation or refund processing (we do not touch customer payments).
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## 9. ACCOUNT SECURITY & DATA HANDLING
**Your API Keys & Credentials**
- You are responsible for maintaining the confidentiality of your SirenDM API keys, login credentials, and Telegram bot tokens.
- Do not share credentials with unauthorized persons.
- SirenDM is not liable for unauthorized access resulting from your negligence or credential sharing.
**Data Backups & Retention**
- SirenDM maintains regular backups of your account data (messages, contacts, media metadata).
- Backups are retained for up to 90 days after account deletion for disaster recovery and compliance purposes.
- Upon written request, you may request permanent deletion of specific data; we will honor requests within 30 days (subject to legal retention requirements).
**Monitoring & Security**
- SirenDM monitors accounts and content for abuse, spam, illegal activity, and policy violations using automated systems and manual review.
- We may access your account content to investigate complaints, respond to legal requests, or enforce these Terms.
- We employ industry-standard encryption and security measures but do not guarantee perfect security; you acknowledge inherent internet risks.
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## 10. IDENTITY VERIFICATION & AML
**When Required**
We may require identity verification if:
- Your account generates significant volume or revenue.
- Payment networks or regulators request verification.
- We detect suspicious or high-risk activity.
- You exceed €1,000/month in platform activity.
**Information Requested**
- Government-issued photo ID (passport, national ID, driver's license).
- Proof of address (utility bill, bank statement dated within 3 months).
- Taxpayer ID or social security number.
- For high-risk accounts: business registration, source-of-funds declaration, beneficial ownership information.
**Verification Deadline**
- Provide requested information within 7 days of notice.
- Failure to verify results in account suspension.
- Failure to verify within 30 days results in account termination and permanent deletion of account data (without refund).
**Storage & Retention**
- Verification documents are stored encrypted on secure servers.
- Retained for 10 years after account closure (legal requirement under Czech AML law and EU AML Directives).
- Shared only with payment processors, compliance officers, and law enforcement (with legal authority).
---
## 11. LIABILITY & DISCLAIMERS
**"As-Is" Service**
SirenDM is provided "AS IS" without warranties of any kind, express or implied, including:
- Merchantability or fitness for a particular purpose.
- Accuracy, reliability, or completeness of AI responses.
- Uninterrupted or error-free service.
- Security or protection against unauthorized access.
- Profitability or business success.
**Limitation of Liability**
To the maximum extent permitted by law, SirenDM and its officers, employees, and agents are not liable for:
- Indirect, incidental, special, consequential, or punitive damages.
- Lost profits, lost revenue, lost data, or business interruption.
- Reputational harm or emotional distress.
- Third-party claims or regulatory penalties.
- Telegram service failures, API changes, or bot suspensions.
- Cryptocurrency or payment gateway failures.
**Maximum Liability Cap**
Our aggregate liability under these Terms is capped at the greater of:
1. Your undistributed account credit balance, or
2. Subscription fees you paid in the 3 months before the claim.
This cap applies to all claims, including negligence, breach of warranty, and breach of contract.
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## 12. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless SirenDM, its affiliates, officers, employees, and agents from any claim, damage, loss, or expense (including attorneys' fees) arising from:
- Your use of SirenDM or violation of these Terms.
- Your content, AI outputs, customer interactions, or commitments made via SirenDM.
- Your infringement of third-party intellectual property rights.
- Your failure to comply with applicable laws or Telegram ToS.
- False age verification certifications, § 2257 non-compliance, or performer consent violations.
- Customer disputes, refund requests, or chargeback claims.
- Regulatory investigations, audits, or penalties related to your account.
- Tax liabilities or reporting failures.
This indemnification obligation survives account termination indefinitely.
---
## 13. ACCOUNT TERMINATION
**Your Right to Terminate**
You may delete your account anytime via the dashboard or by emailing support@sirendm.app. Termination is effective immediately. You forfeit all remaining subscription prepayments and account access.
**SirenDM's Right to Terminate**
We may terminate your account immediately, without notice, for:
- CSAM, child exploitation, or illegal content.
- Money laundering, fraud, or sanctions violations.
- False age verification or § 2257 non-compliance.
- Repeated violations of these Terms after written warning.
- Failure to verify identity within 30 days of request.
- 180+ days of account inactivity.
- Reputational risk or platform abuse.
**Post-Termination**
- We disable all bots and APIs associated with your account.
- Account data is retained for 90 days; thereafter, permanently deleted.
- You forfeit any unused prepaid subscription fees.
- If terminated for illegal activity, data may be held pending investigation or law enforcement request.
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## 14. MODIFICATIONS TO THESE TERMS
We may modify these Terms, our policies, or pricing at any time. Changes take effect upon posting to sirendm.app/terms.
**Major Changes** (affecting your rights, fees, or core service features):
- We will notify you by email at least 30 days in advance.
- You may reject changes by terminating your account within the 30-day notice period.
- Continued use after 30 days constitutes acceptance.
**Minor Changes** (clarifications, formatting, corrections):
- Take effect immediately upon posting.
- We will note the change on the Terms page.
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## 15. DISPUTE RESOLUTION
**Informal Resolution** *(Required First Step)*
Before litigation or arbitration, contact support@sirendm.app with details of your dispute. We will respond within 7 business days and attempt resolution through negotiation for 30 days.
**Applicable Law**
These Terms are governed by the laws of the Czech Republic, excluding conflict-of-law principles.
**Jurisdiction & Venue**
- **For Czech Residents**: Disputes are subject to the jurisdiction of Czech courts (District Court of Prague, or as determined by Czech civil procedure law).
- **For US Residents**: Consumer protection matters may be brought in your state's courts. Commercial disputes follow Czech law jurisdiction.
- **International**: Disputes shall be resolved by binding arbitration under the Rules of the Czech Arbitration & Mediation Centre, with seat in Nicosia, Cyprus, and proceedings conducted in English.
**Class Action Waiver**
You and SirenDM agree to resolve all disputes on an individual basis. You waive any right to participate in class actions, collective actions, or representative claims, except where prohibited by law.
**Statute of Limitations**
All claims must be brought within 3 years of the date the cause of action arose, or according to your jurisdiction's statute of limitations, whichever is longer.
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## 16. US-SPECIFIC PROVISIONS
**18 U.S.C. § 2257 Compliance** *(if applicable)*
If you produce or distribute adult content, you must:
- Maintain detailed records identifying all performers (government-issued ID, age, real name).
- Retain records for at least 5 years.
- Produce records to authorized law enforcement upon legal demand.
- Include a § 2257 compliance notice on any website displaying your content.
- Non-compliance is a federal crime (up to 5 years imprisonment).
**Form 1099-K**
If you are a US person earning $600+ annually via SirenDM, we may issue Form 1099-K or 1099-NEC for tax reporting purposes. You must provide your W-9 or W-8BEN upon request.
**State Laws**
State consumer protection laws, privacy laws (e.g., CCPA, VCCPA), and automatic refund laws apply to the extent they do not conflict with these Terms.
**FBAR & FATCA**
If you are a US citizen with foreign financial accounts, you are responsible for reporting those accounts via FBAR (FinCEN Form 114) and Form 8938 (FATCA). SirenDM does not provide tax or FBAR compliance advice.
---
## 17. EU-SPECIFIC PROVISIONS
**GDPR Rights**
If you are an EU resident, you have the following rights under GDPR:
- Access to your personal data.
- Correction of inaccurate data.
- Erasure of data (subject to legal retention requirements).
- Restriction of processing.
- Data portability (receipt of your data in a portable format).
- Objection to processing.
- Freedom from purely automated decision-making.
**To Exercise GDPR Rights**: Contact support@sirendm.app with "GDPR Request" in the subject line. We will respond within 30 days.
**Complaints**: You may lodge a complaint with the Czech data protection authority (Úřad na ochranu osobních údajů, www.uoou.cz) or your local EU DPA.
**14-Day Withdrawal Right**
The EU 14-day consumer withdrawal right does not apply to:
- Digitally-delivered content accessed immediately with your express consent.
- Services already provided (e.g., SaaS platform access, data processing).
**DAC7 Reporting**
If you are an EU resident earning €2,000+ or completing 30+ transactions annually via SirenDM, we may report your earnings and activity under EU DAC7 tax transparency rules.
**VAT**
If you are VAT-registered, VAT applies as follows:
- B2B transactions: Standard VAT, invoice issued.
- B2C transactions: VAT included in pricing.
- You are responsible for VAT compliance and submission in your jurisdiction.
---
## 18. GENERAL PROVISIONS
**Entire Agreement**
These Terms, our Privacy Policy, and Acceptable Use Policy constitute the entire agreement between you and SirenDM and supersede all prior understandings, oral or written.
**Severability**
If any provision of these Terms is found invalid or unenforceable, that provision is severed or modified to the minimum extent necessary, and remaining provisions remain in full effect.
**Waiver**
SirenDM's failure to enforce any provision is not a waiver of that provision or any other right.
**Independent Contractors**
You and SirenDM are independent contractors. These Terms do not create a partnership, joint venture, employment, agency, or fiduciary relationship.
**Assignment**
You may not assign or transfer these Terms without SirenDM's prior written consent. SirenDM may assign these Terms to any successor or acquirer.
**Notices**
- **Notices to You**: Sent via email to the address on your account or posted on the dashboard.
- **Notices to SirenDM**: Send to support@sirendm.app or legal@sirendm.app with "Legal Notice" in the subject line.
**Survival**
The following sections survive account termination: Content Ownership (§3), Prohibited Content (§4), Compliance (§5), Liability (§11), Indemnification (§12), Dispute Resolution (§15), and General Provisions (§18).
**Force Majeure**
Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control (war, natural disasters, government action, internet infrastructure failure, acts of God).
**Electronic Signatures**
Your acceptance of these Terms (by clicking "I Agree" or creating an account) constitutes a legally binding electronic signature under the ESIGN Act (US) and eIDAS Regulation (EU).
---
## 19. CONTACT INFORMATION
**General Support**
support@sirendm.app
Response time: 7 business days
**Legal & Compliance Inquiries**
legal@sirendm.app
Subject: "Legal Inquiry" or "GDPR Request" or "Abuse Report"
Response time: 7 business days (48 hours for abuse/CSAM reports)
**Postal Address**
SirenDM
Czech Republic
---
## 20. ACCEPTANCE
**By creating an account or using SirenDM, you certify that:**
- You have read and fully understand these Terms of Service.
- You are at least 18 years old and legally able to enter into binding contracts.
- You acknowledge that SirenDM is a SaaS tool providing messaging and CRM features only and does not process, aggregate, or distribute customer payments.
- You understand that you are solely responsible for all customer interactions, content, commitments made via SirenDM bots, and compliance with laws.
- You warrant that all content you upload is lawful, original or licensed, and that you have consents from all individuals depicted.
- You have verified that all individuals featured in your content are at least 18 years old (21+ where required) and maintain § 2257 records if applicable.
- You accept all liability, indemnification obligations, and limitations of liability herein.
- You agree to resolve disputes first through informal negotiation and then via arbitration under Czech law.
**If you do not agree to these Terms, do not create an account or use SirenDM. Immediately cease use and delete your account.**